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R&H VIP SERVICES

FAQs

Frequently Asked Questions (FAQs)












Location-Specific FAQs


Petra is a UNESCO World Heritage Site carved by the Nabataeans between the 4th century BC and the 2nd century AD. It’s famous for its rock-cut architecture, water systems, and dramatic desert canyons. The site includes the Siq, the Treasury, the Royal Tombs, the Monastery, and dozens of trails.


Wadi Rum is a protected desert area in southern Jordan, known for its red sand dunes, sandstone mountains, Bedouin culture, and Mars‑like scenery. It’s a UNESCO World Heritage Site for both natural beauty and ancient rock inscriptions


The Dead Sea
  • Do I have to pay resort entry fees to access the beach?
    Because there are very limited public entry points with proper facilities (showers and changing rooms are highly recommended after floating), most visitors access the water via resort day-use passes. We partner with and drop you off at leading 4-star and 5-star resort beaches, such as the Holiday Inn or Crowne Plaza. Day-pass entry fees generally range from 20 to 50 JOD (~$28 to $72 USD) per person and usually include access to the resort’s private beach, freshwater pools, showers, towels, and a lunch buffet.
  • What floating amenities are available?
    The private resort beaches offer complimentary natural Dead Sea mud baths right by the shore, along with freshwater rinse showers, which are crucial for washing off the intense salt after your float. Towels are also provided at our partner resorts for your convenience.
  • What makes the Dead Sea experience unique, and what can I do there?
    Considered one of the world’s true natural wonders, the Dead Sea is the lowest point on Earth and is fed by incoming rivers that flow into its landlocked shores. During your visit, you will have the chance to relax on the mineral beaches, bask in the sunshine and scenery, coat yourself in mineral-rich mud for a revitalizing natural spa experience, and enjoy a unique ‘swim’ in the buoyant waters, making sure to strike the classic pose of floating effortlessly while reading a book or newspaper.
  • Travel Logistics: Distance from Amman: ~50-60 km, Distance from Petra: ~200-220 km, Distance from Wadi Rum: ~300-330 km, Distance from Aqaba: ~300-330 km. Recommended Visit Duration: 3–6 hours.

The Dead Sea sits at 430 meters below sea level, making it the lowest point on Earth. Its water contains around 34% dissolved minerals, creating extreme buoyancy, so you float effortlessly the moment you lean back.


Amman City Tour (Citadel & Roman Theater)

Half‑Day vs Full‑Day — What’s the Difference?

Half‑Day City Tour (3–4 hours)

Ideal for travelers with limited time, focused on the city’s historical core.

  • Amman Citadel — panoramic views + Temple of Hercules
  • Roman Theatre — a 2nd‑century landmark in downtown
  • Downtown Souk (Al‑Balad) — quick walk through markets
  • King Abdullah I Mosque — iconic blue-domed landmark

Full‑Day City Tour (6–8 hours)

A comprehensive exploration of Amman’s ancient heritage and modern vibrant neighborhoods.

Highlights (includes all Half-Day stops plus):

  • Jordan Museum — national history & archaeology
  • Royal Automobile Museum — modern Jordan heritage
  • Rainbow Street — cafés, street art, local shops
  • Jabal Weibdeh — art galleries & historic streets

How Long Do You Need in Amman

  • 1 full day covers major highlights: Citadel, Roman Theatre, downtown souk, Rainbow Street.
  • 2 days allow deeper exploration + day trips (Jerash, Dead Sea).

Recommended Culinary Stops

  • Falafel & Hummus at Hashem Restaurant (famous since 1952)
  • Mansaf — Jordan’s national dish
  • Kunafa at Habibah — traditional sweet cheese dessert
  • Amman Citadel & Archaeological Museum: Located on the city’s highest hill, featuring the Temple of Hercules and the Umayyad Palace. Entry: 3 JOD (~$4.20 USD).
  • Roman Theater, Jordan Folklore Museum & Museum of Popular Traditions: A magnificent 2nd-century theater. Entry: 2 JOD (~$2.80 USD).
  • The Jordan Museum: Located in Ras Al-Ain, showcasing Jordan’s history and heritage. Entry: 5 JOD (~$7.00 USD).
  • Royal Automobile Museum: A fascinating collection of vintage cars and motorcycles belonging to the late King Hussein. Entry: 3 JOD (~$4.20 USD).
  • King Abdullah I Mosque (The Blue Mosque): Admire the mosaics of the prayer hall and the Islamic Museum. Entry: 2 JOD (~$2.80 USD).

Note: Entry to the Citadel and Roman Theater is fully covered by the Jordan Pass. We highly recommend utilizing our private driver services for full-day tours to navigate the city’s steep hills and coordinate seamless transitions between sites.

  • Downtown (Al-Balad) & Rainbow Street: A walking tour through bustling markets and artistic thoroughfares. Highlights include the ancient Nymphaeum (Free entry).
  • Travel Logistics: Recommended Visit Duration: 3–4 hours (Half-Day) or 6–8 hours (Full-Day).

The Amman City Tour offers a versatile journey through Jordan’s capital, blending ancient historical landmarks with vibrant modern life. Whether you choose a half-day tour to hit the highlights or a full-day tour for a deep-dive exploration, we ensure a seamless experience through the city’s history and culture.


Baptism Site (Al-Maghtas / Bethany Beyond the Jordan)
  • What are the ticket entry rates?

    The standard ticket rate is 12 JOD (~$17 USD).
    Pro Tip: If you purchase your Jordan Pass online before arriving in Jordan, you can add the Baptism Site entry ticket to your cart for a discounted price of 8 JOD (~$11 USD).
    Opening Hours: 8:00 AM – 5:00 PM (may extend during peak season).
  • Why the Site Matters
    Identified in John 1:28 as “Bethany beyond the Jordan.”
    Archaeology confirms Byzantine churches, baptisteries, and pilgrimage facilities.
    Visited by Pope John Paul II (2000) and Pope Francis (2014).
  • How does the mandatory shuttle logistics work?
    To preserve the ecology and security of this border zone, private vehicles are not allowed past the main visitor center. After purchasing/scanning your ticket, you will board a mandatory, air-conditioned site shuttle bus that departs every 30 minutes to the historical trails.
  • Are local guides included?
    Yes! The ticket price includes a highly knowledgeable local site guide who leads your shuttle group along the walking path to the Jordan River and the remains of the ancient churches.
  • Is this the authentic baptism site of Jesus?
    Yes. Most Christian denominations accept Al‑Maghtas as the authentic site, based on biblical texts, archaeological evidence, and the continuous pilgrimage tradition dating back to the 4th century.
  • How is it different from Yardenit (Israel)?
    Yardenit (1981) is a modern visitor facility without archaeological evidence.
    Al‑Maghtas is the UNESCO‑inscribed archaeological site with ancient churches and baptismal pools.
  • Can I get baptized there?
    Yes, we can arrange that for you. Additionally, the church will provide a certificate of baptism once the ceremony is completed.
  • Can a baptism be arranged for the same day?
    We require at least 5 working days’ notice to make arrangements with the church, as they need to send a priest for the day of your booking. All arrangements are subject to availability.
  • Is the site wheelchair accessible?
    The Visitor Center is accessible; some archaeological paths may be uneven.
  • Can I combine it with other attractions?
    Yes — most travelers combine it with:
    1. Mount Nebo
    2. Madaba
    3. Dead Sea
  • Is the Jordan River accessible?
    Yes — guided paths lead to the riverbank, where baptismal ceremonies take place.
  • Travel Logistics: Distance from Amman: ~60 km, Distance from Petra: ~210-230 km, Distance from Wadi Rum: ~290-320 km, Distance from Aqaba: ~320-350 km. Recommended Visit Duration: 2–3 hours.

The Baptism Site “Bethany Beyond the Jordan” (Arabic: Al‑Maghtas) is a UNESCO World Heritage Site located on the eastern bank of the Jordan River, about 9 km north of the Dead Sea. It is widely accepted by most Christian denominations as the authentic location where Jesus was baptized by John the Baptist.


Madaba
  • Is it worth visiting? Yes — it is one of Jordan’s most important historical towns, famous for its world-renowned mosaics, and conveniently located near Mount Nebo and the Dead Sea.
  • Is it safe and walkable? Yes — Madaba is very safe and visitor-friendly. Its Old Town is compact, making it easy and enjoyable to explore on foot.
  • The Madaba Map: This historic site features a 6th‑century mosaic map of the Holy Land, originally measuring 21×7 meters and crafted from over two million pieces.
  • Visitor Information & Logistics:
    • St. George Mosaic Map Church: Entry is 3 JOD (~$4.20 USD) per person. As an active parish church, this fee is not included in the Jordan Pass and must be paid in cash at the gate.
    • Other Sites: The Madaba Archaeological Park and the Apostles Church, which contain spectacular ancient mosaics, are fully covered by the Jordan Pass (or 3 JOD without it).
    • Local Guides: Local historical guides can be hired directly at the Archaeological Park or arranged in advance for 15–25 JOD.
    • Travel Logistics: Distance from Amman: ~35 km; Recommended Visit Duration: Distance from Petra: ~210-230 km, Distance from Wadi Rum: ~280-300 km, Distance from Aqaba: ~300-320 km. Recommended Visit Duration: 1–2 hours.

Madaba is one of Jordan’s most important historical towns, famous for its Byzantine mosaics, especially the 6th‑century Madaba Map inside St. George’s Church. It’s compact, walkable, friendly, and often combined with Mount Nebo and the Dead Sea.


Mount Nebo

  • Why is it important? It is traditionally the place where Moses saw the Promised Land, making it one of Jordan’s most significant biblical sites.
  • Is it difficult to reach? No — it’s easily accessible by car from Madaba, Amman, or the Dead Sea. Public transportation is limited, so private drivers or tours are recommended.
  • Can I combine it with other attractions? Yes — it is commonly combined with Madaba (City of Mosaics), the Dead Sea, and the Baptism Site (Al‑Maghtas).
  • Is it crowded? It can be, especially with pilgrimage groups, but visits are generally short and crowds move quickly.
  • Is it suitable for children or elderly visitors? Yes — the site is paved and easy to walk, though some areas have mild slopes.
  • Entry Fee & Logistics:
    • Entry to the Mount Nebo Memorial Church complex is 3 JOD (~$4.20 USD) per person (not covered by the Jordan Pass; must be paid in cash on-site).
    • Local guides are available at the entrance to explain the 6th-century mosaic pavements in the Moses Memorial Church.
    • The monument lookout point offers panoramic views of the Jordan Valley, the Dead Sea, Jericho, and distant spires of Jerusalem on clear days.
    • Travel Logistics: Distance from Amman: ~40 km, Distance from Petra: ~215-235 km, Distance from Wadi Rum: ~285-305 km, Distance from Aqaba: ~305-325 km. Recommended Visit Duration: 1 hour.

Mount Nebo is one of Jordan’s most meaningful religious and historical sites — traditionally known as the place where Moses viewed the Promised Land before his death. It offers a powerful combination of biblical history, Byzantine mosaics, and panoramic views over the Jordan Valley and the Dead Sea.


Jerash

Jerash is large — expect 5–7 km of walking if you explore fully.

Top Highlights You Will See

  1. Hadrian’s Arch: Built in 129 AD to honor Emperor Hadrian’s visit.
  2. Hippodrome: Ancient stadium for chariot races; capacity ~15,000 spectators.
  3. Oval Plaza (Forum): Jerash’s most iconic landmark — a huge oval piazza surrounded by 56 columns.
  4. Cardo Maximus (Main Street): An 800‑meter colonnaded Roman street with original paving stones.
  5. Temple of Artemis: The most impressive structure in Jerash — towering columns and panoramic views.
  6. North & South Theatres: Beautifully preserved amphitheaters; the South Theatre still has excellent acoustics.
  7. Byzantine Churches & Mosaics: Several early Christian churches with intricate mosaic floors.

Food & Facilities

  • Cafés and small restaurants near the entrance
  • Clean restrooms at the Visitor Center
  • Local shops selling snacks and souvenirs

Insider Tips

  • Start at Hadrian’s Arch and walk inward — the best route.
  • The Temple of Artemis is the best photo spot.
  • The South Theatre often has local musicians playing traditional instruments.
  • Combine Jerash with Ajloun Castle for a perfect day trip in northern Jordan.
  • Is Jerash worth visiting? Absolutely — it’s one of the world’s best‑preserved Roman cities and a top highlight of Jordan.
  • How long does a visit take? Most visitors spend 2–3 hours, but history lovers may stay 4–5 hours.
  • Is Jerash included in the Jordan Pass? Yes — entry is fully covered (10 JOD / ~$14.10 USD value).
  • Is Jerash difficult to walk in? The site is large and uneven in places. Comfortable shoes are essential.
  • Can I visit Jerash from Amman? Yes — it’s the most common way. The drive is about 45–60 minutes.
  • Are guides available? Yes — licensed guides can be hired at the entrance for 20-30 JOD (~$28–$42 USD).
  • Is Jerash safe? Very safe and well‑maintained.
  • Can I combine Jerash with other attractions? Yes — the best combinations are Ajloun Castle, Amman City Tour, and Salt City.
  • Is Jerash suitable for children or elderly visitors? Yes, but expect walking and uneven terrain.

Travel Logistics

  • Travel Logistics: Distance from Amman: ~50 km, Distance from Petra: ~280-300 km, Distance from Wadi Rum: ~350-380 km, Distance from Aqaba: ~380-400 km. Recommended Visit Duration: 2–3 hours.

Jerash is one of the best‑preserved Roman cities in the world, often called the Pompeii of the Middle East. It features grand colonnaded streets, massive temples, theaters, plazas, and city gates — all remarkably intact.


Ajloun Castle
  • What will you see?
    • Defensive Towers & Arrow Slits: Built for surveillance and protection against Crusader armies.
    • Stone Passageways & Vaulted Halls: Classic medieval Islamic architecture.
    • Museum Rooms: Artifacts from the region, including pottery, coins, and weapons.
    • Panoramic Viewpoints: Sweeping views of the Ajloun Forest Reserve, Jordan Valley, and surrounding villages. On clear days, visibility stretches for dozens of kilometers.
  • Why is it famous? It was built by Saladin’s army in the 12th century to defend against the Crusaders and control the regional trade routes.
  • Entry Fee: 3 JOD (~$4.20 USD). Entry is fully covered by the Jordan Pass.
  • Duration: 45–60 minutes.
  • Is it safe and walkable? Yes, it is safe and well-maintained. There are stairs and uneven floors, but most visitors manage easily. Please note that some staircases are steep, so exercise caution with children and elderly visitors.
  • Are guides available? Not required, but local historical guides are stationed near the bridge and can be hired for 10–15 JOD (~$14–$21 USD) to lead you through the dark vaulted hallways, storehouses, and ancient drawbridge mechanisms.
  • Can I combine it with other attractions? Yes — the most popular combination is Jerash (Roman city) and the Ajloun Forest Reserve.
  • Travel Logistics: Distance from Amman: ~70 km, Distance from Petra: ~300-320 km, Distance from Wadi Rum: ~370-400 km, Distance from Aqaba: ~400-420 km. Recommended Visit Duration: 1–2 hours.

Ajloun Castle is a 12th‑century Islamic fortress built by the forces of Salah ad‑Din (Saladin) to defend northern Jordan from Crusader attacks and to control trade routes across the region. It sits on a high hilltop overlooking forests, villages, and the Jordan Valley.

It’s one of Jordan’s most atmospheric historical sites — combining military architecture, panoramic views, and medieval history.


Umm Qais (Gadara)

What You Will See

  • Roman Theatre (Black Basalt): A unique theatre built from dark volcanic basalt stones — very rare in Jordan.
  • Decumanus Maximus (Main Street): A long Roman colonnaded street with impressive columns and paving stones.
  • Basilica & Courtyards: Early Christian structures with beautiful architectural remains.
  • Ottoman Village (Old Umm Qais): Restored stone houses, cafés, and artisan shops overlooking the valley.
  • Panoramic Viewpoint: A breathtaking view of the Sea of Galilee (Lake Tiberias), the Golan Heights, and the Yarmouk River Valley. This is one of the best viewpoints in Jordan.
  • Umm Qais Museum: Artifacts from the region, including mosaics, pottery, statues, and inscriptions.

Insider Tips

  • The Sea of Galilee viewpoint is the best photo spot.
  • Enjoy a drink at the Ottoman village café overlooking the valley.
  • Combine Umm Qais with Jerash and Ajloun for a perfect day in northern Jordan.
  • The basalt theatre is unique — don’t miss it.
  • What makes Umm Qais special? It’s a combination of Roman ruins, Ottoman architecture, and panoramic views over three countries.
  • How long does a visit take? Around 1.5–2 hours, or 3 hours with the museum and village.
  • Is Umm Qais included in the Jordan Pass? Yes — entry is fully covered (5 JOD / ~$5.60 USD value).
  • Is Umm Qais difficult to walk in? Moderate walking; some uneven terrain, but easier than Jerash.
  • Can I combine Umm Qais with other attractions? Yes — the best combinations are Jerash, Ajloun Castle, and Pella.
  • Is Umm Qais safe? Very safe — despite its proximity to borders, the area is calm and secure.
  • Is there a museum? Yes — a small but excellent museum with regional artifacts.
  • Are guides available? Yes — licensed guides can be hired at the entrance for 15–20 JOD (~$21–$28 USD).
  • Is Umm Qais suitable for children or elderly visitors? Yes — easier terrain than Jerash, with shaded areas and benches.

Travel Logistics

Distance from Amman: ~110 km, Distance from Petra: ~340–360 km, Distance from Wadi Rum: ~410–440 km, Distance from Aqaba: ~440–460 km. Recommended Visit Duration: 2–3 hours.

Umm Qais is one of Jordan’s most impressive archaeological and scenic destinations. It combines Greco‑Roman ruins, Ottoman architecture, and panoramic views over three countries: Jordan, Israel, and Syria. Historically known as Gadara, it was part of the Decapolis, a league of ten major Roman cities.


Karak Castle

What You Will See

  • Crusader Architecture: Thick-walled, narrow-passageway structures and defensive towers built by the Crusaders in the 12th century.
  • Massive Underground Halls: Karak’s most famous feature — huge vaulted chambers used for storage, soldiers’ quarters, and defense.
  • Ayyubid & Mamluk Additions: Later Islamic rulers expanded the fortress, adding new towers and defensive structures.
  • Panoramic Views: Sweeping views over Wadi Karak, the King’s Highway, and surrounding mountains and villages.
  • Small On-Site Museum: Artifacts from the Crusader, Ayyubid, and Mamluk periods.

Entry Fee: 2 JOD (~$3 USD). This fee is fully covered by the Jordan Pass.

Insider Tips

  • Karak Castle is one of the best stops on the King’s Highway between Madaba and Petra.
  • The underground halls are the highlight — don’t rush them.
  • The upper terrace offers the best photos.
  • Combine Karak with Dana, Shobak Castle, or Wadi Mujib for a full day.

  • What makes Karak Castle special? It’s one of the largest Crusader fortresses in the region, famous for its underground halls and strategic hilltop location.
  • How long does a visit take? Around 1–1.5 hours, or 2 hours if exploring all tunnels.
  • Is Karak Castle included in the Jordan Pass? Yes — entry is fully covered.
  • Is the castle difficult to walk in? Moderate difficulty: stairs, slopes, and uneven stone floors. The underground areas require careful footing.
  • Can I combine Karak with other attractions? Yes — the best combinations are Shobak Castle, Dana Biosphere Reserve, Wadi Mujib, and the Madaba + Mount Nebo + King’s Highway route.
  • Is Karak Castle safe? Yes — very safe and well-maintained.
  • Is there a museum inside? Yes — a small museum with artifacts from the Crusades and the Islamic period.
  • Are guides available? Yes — licensed guides can be hired at the entrance (typically ~15 JOD).
  • Is Karak suitable for children or elderly visitors? Yes, but underground areas and steep stairs may require caution.

Travel Logistics: Distance from Amman: ~140 km, Distance from Petra: ~100-110 km, Distance from Wadi Rum: ~180-210 km, Distance from Aqaba: ~220-250 km. Recommended Visit Duration: 1–2 hours.

Karak Castle is one of the largest and most important Crusader fortresses in the Middle East. Built in the 1140s, it played a major role during the Crusader–Ayyubid conflicts and later served as a stronghold for the Mamluks and Ottomans.


Aqaba (Red Sea)

Aqaba is Jordan’s only coastal city, renowned for its warm weather, duty-free shopping, and world-class Red Sea experiences.

Top Activities

  • Snorkeling & Diving: Explore the famous coral reefs, sea turtles, exotic fish (lionfish, clownfish, reef sharks), and iconic shipwrecks like the Cedar Pride and Tank Wreck.
  • Glass-Bottom Boat Trips: Perfect for families and non-swimmers to view marine life.
  • Water Sports: Enjoy jet skiing, parasailing, and banana boat rides, primarily along South Beach and Tala Bay.
  • Sunset Cruises: A relaxing way to experience the Red Sea with views of four countries.

Food & Local Experience

Aqaba is a haven for seafood lovers. Enjoy fresh grilled fish and traditional Jordanian mezze. Be sure to try Sayadieh, the city’s signature fish dish, at one of the many beachfront cafés.

Insider Tips

  • Best Beaches: South Beach offers the best coral reefs for snorkeling. For premium amenities, choose Berenice Beach Club or Tala Bay.
  • Diving: Calm waters and excellent visibility make Aqaba a top destination for beginner divers.
  • Trip Planning: Aqaba is significantly warmer than Amman and Petra, making it an ideal winter getaway. It pairs perfectly with a visit to Wadi Rum (approx. 1 hour away).

Access & Beach Clubs

Aqaba offers both public and private beach options:

  • South Beach: Public, free to enter, and excellent for shallow-water snorkeling.
  • Berenice Beach Club: 13 JOD (~$18 USD) – includes pools, beach access, and towels.
  • Tala Bay Beach Club: 20 JOD (~$28 USD).
  • Royal Diving Club: 25 JOD (~$35 USD) – renowned for excellent shore-based coral reef diving.

Note: Your private driver can coordinate glass-bottom boat tours, jet ski rentals, snorkeling excursions, or guided PADI scuba diving trips.

  • Is Aqaba worth visiting? Yes — it is the perfect place to swim, dive, and relax after exploring Petra or Wadi Rum.
  • Can I swim year-round? Yes — the water remains warm even in winter.
  • Is Aqaba included in the Jordan Pass? The city is free; specific museums or historical sites may have small entry fees.
  • How long should I stay? 1 day is sufficient for a quick visit, but 2–3 days are recommended for diving and relaxation.
  • Is it safe? Yes, it is very safe and well-managed for tourists.
  • Can I visit from Petra or Wadi Rum? Yes: Petra (approx. 2 hours), Wadi Rum (approx. 1 hour).
  • Recommended Resorts: Mövenpick Tala Bay, Hyatt Regency, and InterContinental Aqaba.

Travel Logistics: Distance from Amman: ~330 km, Distance from Petra: ~125-140 km, Distance from Wadi Rum: ~60-70 km. Recommended Visit Duration: Full Day.

Aqaba is Jordan’s Red Sea gateway — a warm, sunny coastal city known for world‑class diving, relaxed beaches, marine life, and year‑round good weather. It’s the perfect place to unwind after Petra or Wadi Rum, offering a mix of adventure, relaxation, and resort comfort.


Airport Transfer & VIP Meet & Greet

  • What are the logistics for airport transfers?
    • Personalized Meet & Greet: To ensure a seamless arrival, your professional chauffeur will be waiting for you in the arrivals hall holding a clearly visible signboard with your name on it. This personalized service ensures an immediate and stress-free connection from the terminal to your vehicle.
    • Real-Time Flight Monitoring: Our dedicated team initiates 24/7 continuous monitoring of your flight’s progress from departure to landing. This ensures we are perpetually prepared for early arrivals or unforeseen delays, providing unconditional reliability.
    • Direct, Non-Stop Transfers: We are committed to providing direct, non-stop transfers between the airport and your accommodation. Our drivers are intimately familiar with the most efficient routes, ensuring you arrive promptly and comfortably.
    • Distance from Amman City Center: ~30-40 km (45 minutes to 1 hour, depending on traffic).

      VIP Meet & Greet FAQ
  • What is VIP Meet & Greet? A premium airport service where staff meet you at the aircraft gate, fast-track you through immigration, assist with luggage, and escort you to your driver.
  • Do I need to book a VIP Meet & Greet in advance? Yes — especially during peak seasons. Same-day bookings may not be available.
  • Where will the representative meet me? At the aircraft gate, jet bridge, or terminal entrance, depending on the service level.
  • Will someone help with my luggage? Yes — staff assist with locating, collecting, and carrying bags.
  • How will I find my driver? You will be escorted directly to your chauffeur, who will be waiting with a name sign.
  • What if my flight is delayed? VIP teams and professional drivers monitor flight status and adjust accordingly.
  • Is VIP Meet & Greet suitable for families? Absolutely — it reduces stress, speeds up the immigration process, and helps with bags and children.
  • Is wheelchair assistance available? Yes — it must be requested in advance.
  • Can I book a VIP Meet & Greet for departure as well? Yes — departure services include fast-track check-in, security, and lounge access.

Jordan’s Queen Alia International Airport (QAIA) offers both standard arrival procedures and VIP Meet & Greet services designed to make the arrival experience smoother, faster, and more comfortable — especially for luxury travelers, families, business guests, and elderly passengers.

General Information & Tips


What are the reservation, deposit, and payment terms?
  • Deposit Requirements: To secure your vehicle and tour operator, a 25% non-refundable deposit of the total service cost is required at the time of booking.
  • Remaining Balance: The remaining balance must be settled in full at least 48 hours prior to your scheduled service. For last-minute bookings requested within 24 hours of service, full payment is due immediately upon booking.
  • Payment Processing: We accept major credit cards (Visa, Mastercard, American Express), bank transfers, and PayPal. All transactions on our website are securely processed in USD.

What is the cancellation and refund policy?
  • 72 Hours or More: Cancellations made 72 hours or more before your scheduled service receive a full refund, excluding the 20% non-refundable booking deposit.
  • 24 to 72 Hours: Cancellations made between 24 and 72 hours prior to service will incur a cancellation fee equal to 50% of the total service cost.
  • Less than 24 Hours / No-Shows: Cancellations made within 24 hours of service, as well as passenger no-shows (failure to meet your driver at the designated pickup spot at the scheduled time), are completely non-refundable.

Dining Arrangements & Lunch Stops

Yes, a dedicated lunch stop is included in your private day tour. Regardless of whether lunch is included in your tour package, your private driver will coordinate a stop at an appropriate time in the itinerary. Your driver is highly knowledgeable and can recommend or arrange a suitable restaurant to have your meal, tailoring suggestions to your location, budget, and personal preferences. Furthermore, for tours that include stops such as the Dead Sea, many of our partner resorts’ day-use passes already include lunch buffet options, which your driver can help coordinate.


Tipping Guidelines

Ultimately, the final tip amount is your choice; you are always welcome to increase or decrease the amount based on the level of service provided. Factors that might encourage a higher tip include proactive assistance with luggage, help with photography, accommodating impromptu requests, providing exceptional local insights, and navigating complex schedules with ease. Standard industry guidelines are:

  • Private Driver: A customary tip of $20 to $40 USD is typical for a full-day private transport tour.
  • On-Site Local Guide: A tip of $10-$20 USD is common for the 2-hour guided trail portion.
  • While these guidelines are provided in USD for reference, tips are graciously accepted in any currency, as both our drivers and local site guides can accommodate them.

Site Entry Fees

Entry fees are not included in our basic transportation-only tour packages. However, you can conveniently add entry tickets to your booking directly through our website. Alternatively, if you possess a valid Jordan Pass, your site entry fees are fully covered.


Private Guide & Local Guide Services
  • Local Site Guides

At most major historical and archaeological sites in Jordan, licensed local guides are available for hire directly at the visitor center or entrance gates. These guides are an excellent resource for deep historical insight. If you would like a guided experience, please inform your driver upon arrival, or let us know in advance, and we will happily assist in coordinating a professional, English-speaking local guide for your visit. We can also arrange guides in other languages upon request. If you book in advance, simply email us or contact us via WhatsApp, and we will happily assist in coordinating a local guide who speaks your preferred language.

  • Private Door-to-Door Guides

We can also arrange a private, door-to-door guide who will accompany you throughout your trip. This service is available in your preferred language and can be arranged for a single day or multiple days. Please note that these private arrangements must be booked in advance.


What amenities are included in my private transport booking?

R&H VIP  Transportation Services booking includes:

  • A dedicated, air-conditioned premium vehicle with an English-speaking driver.
  • Comprehensive door-to-door pickup and drop-off services available for all major hotels, airports, and locations throughout Jordan, ensuring seamless travel across the country.
  • Complimentary onboard high-speed WiFi.
  • Chilled bottled drinking water.
  • Phone charging capabilities for your mobile devices.

What is the complementary wait time for pickups?
  • Airport Pickups: We offer complimentary wait times of up to 45 minutes for domestic flights and up to 60 minutes for international flights, starting from the official landing time.
  • Standard Pickups: For all hotel, residential, or non-airport pickup arrangements, we offer a complimentary 15-minute wait from your scheduled pickup time.
  • Overtime Fees: If your delay exceeds the complimentary windows, an additional charge of $10 USD per 30 minutes will apply

Operational & Practical FAQs


How do I communicate with my driver on the day of the service?

We recommend that all clients use WhatsApp, as it is the primary communication tool used in Jordan. Prior to your arrival, we will provide you with your driver’s name and phone number. Additionally, your driver will reach out to you at the phone number provided in your booking to coordinate a meeting point.


What is the luggage capacity of your vehicles?

Our standard premium sedans are designed to comfortably accommodate up to 2 large suitcases along with small carry-on bags. We highly recommend using soft-sided luggage whenever possible, as it is more flexible and easier to fit securely within our vehicle trunks. For families, larger groups, or individuals traveling with additional or oversized luggage, we can arrange larger vehicle classes, such as premium SUVs or spacious vans, to ensure a safe and comfortable transfer. If you are traveling with bulky or specialized items such as golf clubs, strollers, wheelchairs, or oversized equipment, please notify us during the booking process so we can reserve a vehicle with appropriate cargo space to guarantee your comfort and safety. To help us provide the most seamless experience, please specify your exact luggage requirements, including the number of bags and any special items, during the booking process.


Are child seats available for families?

Yes, we prioritize the safety of our youngest travelers. Child seats are available upon advance request. Please provide your child’s age or weight at the time of booking so we can ensure the appropriate seat is ready.


What should I do if my flight is significantly delayed or canceled?

We actively track flight numbers for all airport pickups. However, we ask that you notify us immediately via our 24/7 operations contact (provided in your booking confirmation) if your flight is significantly delayed, rescheduled, or canceled so we can adjust our scheduling accordingly.


How do I book a trip with R&H VIP Transportation Services?

To start your journey with R&H VIP Transportation Services, visit our website to view our packages or contact us directly via email or WhatsApp. If you have a preference for a guide who speaks a specific language, please inform us in advance so we can arrange it for you. Additionally, if you are traveling with child seats, bulky, or specialized items (like strollers, wheelchairs, or golf clubs), please specify your exact luggage and child seat requirements during this initial booking process.

Our team will work closely with you to finalize a customized itinerary tailored to your preferences. Once your itinerary is set, we will provide a secure payment link to confirm your booking. To secure your vehicle and tour operator, a 25% non-refundable deposit of the total service cost is required at the time of booking.

The remaining balance must be settled in full at least 48 hours prior to your scheduled service. For last-minute bookings requested within 24 hours of service, full payment is due immediately. All transactions on our website are securely processed in USD using major credit cards (Visa, Mastercard, American Express), bank transfers, or PayPal.

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